Return and Refund Policy

Your satisfaction is always our top priority. We aim to provide the best shopping experience, including fast and hassle-free returns. If you need assistance, please contact us — we’ll respond within 24 hours.

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1. Our Return Policy

• Items must be returned within 30 days of receiving your order.

• Items must be new, unused, and in original packaging with all tags attached.

• Shoes must be tried on indoors only.

• The following items cannot be returned:

  • Beauty products and accessories

  • Lingerie

  • Pierced jewelry

  • Swimwear without the hygiene seal intact

  • Sale items (non-refundable)

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2. Faulty Items

If you receive a faulty item, please contact us before returning it.

• Faulty items must be returned within 30 days of discovering the issue.

• Do not use faulty items after discovering the fault.

• Refunds may be issued, or replacements offered based on availability.

All returned items will be quality-checked. Returns that do not meet our return conditions will not be refunded.

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3. Processing Time

• We aim to process returns as quickly as possible.

• Refunds are usually processed within 7–21 business days after we receive your return.

• If you have not received a refund after 30 days, please contact us with your proof of postage.

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4. Return Shipping Costs

• We do not offer free returns.

• Return shipping costs are the responsibility of the customer.

• We recommend using a tracked shipping service.

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5. Replacements & Exchanges

• We do not offer direct exchanges.

• If you want a replacement, please return the original item for a refund and place a new order.

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6. Refunds

Once your return is received and inspected:

• You’ll be notified via email of the approval or rejection of your refund.

• If approved, a credit will be issued to your original payment method within a few business days.

If your refund is delayed:

• First, check your bank account again.

• Then contact your credit card provider and bank.

• Still no refund? Contact us at refunds@alidady.com.

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7. Return Address

• Please contact our customer service to get the correct return address.

• Do not send returns to the address printed on your package — this is not our return facility and may delay processing.

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8. Gift Returns

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

• If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.

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Need Help?

For any questions related to returns or refunds, feel free to contact us or email us at refunds@alidady.com.